Terms of Service
1. Acceptance of Terms
By accessing and using the Sunnycoast Dermatology website (www.sunnycoastderm.com), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.
2. Medical Disclaimer
The information provided on this website is for educational and informational purposes only and is not intended as medical advice. It should not be used to diagnose or treat any medical condition. Always consult with Dr. Rudolph or another qualified healthcare provider regarding any medical concerns or before making any decisions about your health.
3. Website Use
You may use this website for lawful purposes only. You agree not to:
- Attempt to gain unauthorized access to any portion of the website
- Use the website to transmit harmful code or malware
- Collect or harvest any personally identifiable information from the website
- Use the website in any way that could damage, disable, or impair our services
4. Information Collection and Privacy
When you submit forms on our website (appointment requests, contact forms, or patient forms), the information you provide is transmitted securely to our practice management systems and is not stored on the website itself. Your personal information is protected according to HIPAA regulations and our Privacy Policy. We do not sell, trade, or share your medical information with third parties except as required for treatment, payment, or healthcare operations.
5. Analytics and Tracking
We use analytics tools including Google Analytics and similar services to collect information about how visitors use our website. This includes:
- Pages visited and time spent on each page
- Browser type and device information
- General geographic location (city/state level)
- How you arrived at our website (search engines, direct visit, etc.)
- Interactions with forms and buttons
This analytical data is collected in aggregate form and does not personally identify you. We use this information to:
- Improve website functionality and user experience
- Understand which services generate the most interest
- Optimize our content for better patient education
- Measure the effectiveness of our online presence
You may opt out of analytics tracking by using browser settings or plugins that block analytics cookies. However, this may affect some website functionality.
6. E-Commerce Terms
Product SalesMedical-grade skincare products are sold through our integrated Shopify platform. By purchasing products through our website:
- You confirm you are at least 18 years old
- You agree to provide accurate billing and shipping information
- You understand that product availability is subject to change
- You acknowledge that results may vary and products are not guaranteed to treat any medical condition
Payment ProcessingAll e-commerce transactions are processed securely through Shopify's payment system. We do not store credit card information on our website. Payment information is subject to Shopify's terms of service and privacy policies.
Shipping and Returns
- Products typically ship within 2-3 business days
- Shipping costs and delivery times vary by location
- Unopened products may be returned within 30 days for a refund
- Opened or used products cannot be returned due to health and safety regulations
- Prescription products cannot be returned
Product DisclaimerMedical-grade skincare products should be used as directed. Discontinue use if irritation occurs and consult with our office. Products purchased online are the same authentic products available in our office.
7. Appointment Scheduling
Online appointment requests are not confirmed until you receive direct confirmation from our office. Submitting a request does not guarantee appointment availability. Our office will contact you to confirm or suggest alternative times.
8. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Sunnycoast Dermatology and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. Access them at your own risk.
10. Limitation of Liability
Sunnycoast Dermatology shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or services. This includes but is not limited to damages for loss of profits, data, or other intangible losses.
11. Indemnification
You agree to indemnify and hold harmless Sunnycoast Dermatology, Dr. Ted Rudolph, and our staff from any claims, damages, or expenses arising from your use of the website or violation of these terms.
12. HIPAA Compliance
We comply with all applicable HIPAA regulations regarding the privacy and security of protected health information. Any health information submitted through our website is handled in accordance with HIPAA requirements and our Notice of Privacy Practices.
13. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the revised terms.
14. Governing Law
These Terms of Service are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Indian River County, Florida.
15. Contact Information
For questions about these Terms of Service, please contact:
Sunnycoast Dermatology
3900 20th Street
Vero Beach, FL 32960
Phone: (772) 299-4000
Email: info@sunnycoastderm.com
16. Severability
If any provision of these Terms of Service is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms shall remain in full effect.